Shipping Your Wine

We want your wine to arrive safely and on time. If you have questions or need your order by a specific date, just reach out – we’re happy to help.

Phone: (707) 861-8199   Email: members@dkwinegroup.com

Getting Your Order Ready

Processing Time

Once you place your order, please allow 2-4 business days for our warehouse team to get it packed and on its way. If anything comes up with your order, a member of our team will reach out to you directly.

Age Requirement

All wine orders must be placed and received by someone who is 21 or older; it’s the law, and we take it seriously.

Receiving Your Delivery

Signature Required

A signature from an adult 21+ is required at the time of delivery — no exceptions. To make delivery as smooth as possible, we strongly recommend shipping to:

• A business address where someone is regularly available
• A FedEx Store or UPS Store for easy pickup
  
  

Changing Your Delivery Address

Need to redirect your package after it’s shipped? Here’s what to know:

• Redirects to a different address may incur a $20 fee
• Wine cannot be redirected across state lines due to compliance laws
• Redirects are not guaranteed by the carrier
• It’s your responsibility to ensure someone 21+ is available at the new address

Missed Deliveries & Returns

The carrier will make three delivery attempts. If all three are missed, your package will automatically be returned to us. To avoid return fees, please contact our Customer Service team before that third attempt.

If your order is returned:

• A $25 return fee applies per package
• Standard shipping charges apply to re-ship your order

Weather & Temperature Protection

Wine and extreme temperatures don’t mix. When forecasted temperatures are outside our safe shipping range, we’ll place your order on weather hold and ship it when conditions improve.

Shipping to Arizona

Due to Arizona’s heat, we’ve moved away from independent ground carriers and now offer favorable overnight air rates for the state. At checkout, you can choose:

• Overnight Air with Ice Packs — ships regardless of temperature
• Standard Ground Shipping — your order will be placed on weather hold if temperatures exceed 80 degrees F, and will be shipped when it cools down

Where We Ship

States We Can’t Ship To

Unfortunately, we’re unable to ship wine to the following states due to local regulations:

• Delaware
• Maine
• Mississippi
• South Dakota
• Utah

States with a Compliance Fee

We can ship to the states below, and a 10% state compliance fee is added to your order total. This fee is charged separately and will appear as its own line item at checkout.

• Alabama
• Alaska
• Arkansas
• Kentucky
• Louisiana
• Nebraska
• Vermont
• West Virginia

Kosta Collective Club members: your club-level shipping discount still applies — the compliance fee is on top of that, not instead of it.

Shipping to Alaska & Hawaii

Ground shipping isn’t available to Alaska or Hawaii, so we’ve put together special air shipping benefits for Kosta Collective Club members.

12-Bottle Kosta Collective Club Members

• Grail (12 bottles): Complimentary 2-Day Air shipping
• Convene (12 bottles): Flat rate of $50 for 2-Day Air shipping
• Fewer than 12 bottles: Standard carrier rates apply
• Mixed Grail + Convene orders: Standard carrier rates apply

6-Bottle Club Members

• Convene or Grail (6 bottles): Flat rate of $50 for 2-Day Air shipping
• Fewer than 6 bottles: Standard carrier rates apply
• Mixed Grail + Convene orders: Standard carrier rates apply

Non-members pay the standard carrier rate on all orders. Learn more about the Kosta Collective membership here or contact us!

Still have questions? We’re just a call or email away: (707) 861-8199 or members@dkwinegroup.com.